Getting Started & Tips for Back in Stock

Installation

To install, visit Back in Stock in the Shopify App Store and click "Add app".

You will be prompted to log in to your Shopify store and then approve the installation.

Create your first notification

Now that Back in Stock is installed, it's time to create your first notification.

Go to a product page of an out of stock product and look for a "Email when available" button. It should be located next to the "Add to cart" button or on the left-side of the screen. Click the button and type in your email address to signup for a notification when the product is restocked.

If you don't see the button, we might need to manually setup our integration your store's theme. Just drop an email to [email protected] with the URL of the product page.

Head back to the dashboard and you'll see your first Back in Stock notification show up in the "Recent activity" panel and the product added to the "Most wanted" panel. Once the product is restocked in Shopify, a email will be sent and the dashboard updated. All this is done automatically by Back in Stock when the product's inventory level changes.

Next steps

The Theme integration shows the button directly on the page; rather than attached to the side (The floating button)

most major themes are supported, but if we do not support you theme just get in touch with us [email protected].

We have more information on the theme integration here; Theme integration

Web push notifications allow the customer to be instantly notified on their devices when a product is restocked.

By default Web Push notifications are active but you may want to configure the settings & template; Getting started - Web Push

When enabled - SMS notifications on average convert at 3x the rate of email notifications. Prioritize SMS to ramp up your sales! Getting started - SMS

A button on the Collections page is seeing signups at 5x the rate on your store when using the Back in Stock button on the home and collection pages. Getting started - Collections page button

You can receive a Daily or Weekly Activity report delivered automatically to your email inbox.

This gives you a quick overview of activity for your account in the previous day (or week for weekly reports). Getting started - Activity reports

Back in Stock now features Campaigns; A campaign allows you to create unique sequenced messages and increase your conversion ratio with back in stock.

Getting started - Campaigns

For popular items you can easily end up with a lot of customer notifications. You may even have several times the quantity of inventory being replenished.

With a Delivery Policy enabled you can restrict the number of customers being notified at once.

Getting started - Delivery policy

Immediate alerts will notify you when a customer signs up for a notification; this can be especially useful for Preorder products or products made to order. The immediate alerts settings page can be found on the 'Activity updates' page under the Immediate Alerts tab; Activity updates

Getting started - Activity updates

Monetize preorder products and gauge demand by adding a back in stock button to products flagged as preorder products. The Preorder products settings can be found on the 'Product page button' page under the Behaviour tab; Product page button

Getting started - Preorder Products

If your store is available in Multiple languages, then this feature can be activated - This will allow you to configure the Templates for Email, SMS and Web-push in multiple languages.

Getting started - Multi-language

Also..

If you have a customer notification list from another platform

Notifications can be imported using a CSV file.

If you want to use a custom button, language or email template

All the key customer-facing components of Back in Stock can be customized.

If you are a developer or designer

Back in Stock provides a simple but flexible API to let you build custom interfaces to suit your store.

Something else

If you have a question or problem that isn’t covered in the documentation please get in touch. We’d love to hear from you!